Terms and Conditions

Effective Date: 04/24/2025

By engaging with our services, purchasing products, or visiting our websites, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, do not proceed with using our services or purchasing from us.

1. Scope of Services and Products

We provide consulting, advisory, and evaluation services related to business operations, technology procurement, and cost management. From time to time, we may offer software, hardware, or service products for resale to clients.

All services and product offerings are subject to availability, scope definition, and mutual agreement.

2. Proposals, Quotes, and Acceptance

Any proposals or estimates provided by us are valid for 30 days unless otherwise stated. No engagement is considered binding until explicitly accepted in writing by the client and confirmed by us.

We reserve the right to decline any engagement or sale at our discretion.

3. Payment Terms

Unless otherwise agreed in writing:

  • Consulting Services are billed either hourly, monthly, or per-project. Invoices are due upon receipt and considered past due after 15 days.

  • Product Sales must be paid in full prior to shipment or delivery unless credit terms have been established.

  • Late payments may incur a finance charge of 1.5% per month or the highest rate allowed by law, whichever is lower.

We reserve the right to suspend services or withhold delivery for accounts with outstanding balances.

4. Returns, Exchanges, and Refunds

  • Services: Once delivered, consulting services are non-refundable. Any dissatisfaction should be reported promptly so we can address it collaboratively.

  • Products: Products may be subject to return or refund based on manufacturer policy. Custom-ordered or software products are typically non-returnable. Return requests must be made within 10 days of receipt.

Restocking fees may apply. Client is responsible for return shipping unless otherwise agreed.

5. Warranties and Disclaimers

  • Services: We commit to performing services in a professional manner aligned with industry standards. No guarantees are made regarding specific business outcomes.

  • Products: All resale products are covered only by the manufacturer’s warranty. We make no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

6. Limitation of Liability

In no event shall we be liable for indirect, incidental, consequential, or special damages arising from the use of our services or products, including but not limited to lost profits or business interruption.

Our total liability for any claim will not exceed the amount paid by the client for the specific service or product giving rise to the claim.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate and timely information for assessments and consulting engagements

  • Acting on recommendations and vendor decisions at their own discretion

  • Ensuring appropriate use and deployment of any purchased products

We are not responsible for decisions made based on our assessments unless explicitly contracted for implementation and results.

8. SMS Messaging Terms

By subscribing to our messaging service, you agree to receive SMS messages from Ledoux and Hankins CPA. These messages may include:

  • Conversational messages

Message frequency may vary depending on your engagement, with an average of 1–2 messages per month. 

Standard message and data rates may apply based on your mobile service plan.

To stop receiving SMS messages, reply with “STOP” at any time. To request assistance, reply with “HELP”.

For more information, please review our Privacy Policy at: https://www.ledouxandhankinscpa.com/privacy-policy

9. Third-Party Services and Vendors

In the course of our services, we may recommend or facilitate introductions to third-party vendors. These vendors operate independently, and any engagement with them is solely between the client and the vendor.

We are not liable for the performance, actions, or omissions of any third-party providers.

10. Intellectual Property

All materials, reports, processes, and deliverables created by us during service engagements remain our intellectual property unless explicitly transferred in writing. Clients may use deliverables internally but may not distribute or resell them without permission.

11. Governing Law

These terms shall be governed by and interpreted under the laws of the State of Louisiana, without regard to its conflict of law provisions.

Any disputes shall be resolved in the courts located in East Baton Rouge Parish.

12. Modifications

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted to our websites and are effective immediately upon posting.